Refund policy

Board Sports S.r.l., owner of the Balance Board Pro, made in Italy® brand, applies a 30-day return policy. You have 30 days from receipt of the product to exercise your right of withdrawal and return the item, without giving any reason.

The 30-day period is granted voluntarily by Board Sports S.r.l. and is longer than the minimum legal period of 14 days for the right of withdrawal provided by Articles 52 et seq. of the Italian Consumer Code (Legislative Decree 206/2005). This Return Policy is an integral part of, and must be read together with, the Terms and Conditions of Sale.

How to return your order
You have 30 days from delivery to return the product. Here's how:

  1. Contact us before shipping. Email contact@balanceboard.pro with your order number and the items you want to return: we'll confirm and send instructions. (Parcels sent without a prior request cannot be accepted.)
  2. Prepare the parcel. The product must be returned unused and undamaged, with tags intact and in its original packaging, together with the receipt or proof of purchase.
  3. Ship within 14 days of our confirmation to: Balance Board Pro c/o MOMOKA S.r.l.s., Strada Lungofino 187, Blocco H Modulo 14, 65013 Città Sant'Angelo (PE), Italy. Return shipping costs are at your expense, unless the product is defective or non-conforming (in which case we cover them).
  4. Refund. Once we receive and check the product, we refund you within 14 days using the same payment method.

Excluded from returns: personalised products, digital content and gift cards.

Damaged or non-conforming products
Please inspect the product on delivery and contact Board Sports S.r.l. immediately if the item is defective, damaged or incorrect, so that we can assess the issue and put it right.

Legal guarantee of conformity
The right of withdrawal is separate from the legal guarantee of conformity, which lasts 24 months from delivery for consumers under Articles 128 et seq. of the Italian Consumer Code. For details, please refer to the Terms and Conditions of Sale.

This Return Policy is drawn up in Italian and English. The Italian version is the legally binding one; in case of discrepancy, the Italian version prevails.

Last updated: 10 June 2026.